Fulfillment – Onboarding

How Does the Fulfillment Process Work?

  1. Product Import
    You add or import your products into our system.

  2. Inbound Shipment & Receiving
    We receive your shipment at our warehouse, inspect the items, and assign them to designated storage locations.

  3. Inbound Review & Product Editing
    You can review the received items and update product details in the system if needed.

  4. Storage
    Your products are safely stored in our facility until they are ready to ship.

  5. Order Creation
    You create a shipping order by selecting the products, entering the recipient’s address, and choosing a delivery method.

  6. Order Picking & Packing
    Our team quickly picks and packs the order for shipment.

  7. Parcel Preparation
    Each package is weighed and measured. We generate a shipping label using the most cost-effective carrier based on your selected delivery method.

  8. Carrier Handoff
    The parcel is handed over to the carrier for delivery—typically the same or the next business day.

Product Import

You can either add products manually or import them from an Excel file.

To add a product manually, go to Products > Add Product in the main menu and fill in the required details.

To bulk import products, go to Products > Import, where you can download the template file. Fill in the required information according to the template and upload the completed file for import.

Field/Column Descriptions:

  • SKU – The product's barcode, either the manufacturer's barcode or your own SKU.
    Important: The SKU is a critical field used for all warehouse operations — receiving, identifying, and sorting products.
    A printed barcode matching the SKU must be physically present on each product's packaging so that we can scan it accurately and avoid errors.
    If you have the same product in different variations (e.g., t-shirts in different sizes or colors), each variation must have its own unique SKU.

  • Title – The product name. This is mainly for your reference and will be printed on warehouse labels.
    A clear and accurate product title helps us choose the best storage location and verify your shipment during receiving.

  • FNSKU – Amazon barcode. If you're using Amazon FBA and need us to apply an FNSKU label, enter it here. If not, leave this field blank.

  • HS – HS or HTS code (digits and spaces only; no other characters). If you're not planning to sell the product outside the USA, you may leave this field empty. Otherwise, enter the correct HS code.

  • Origin – Two-letter uppercase country code (e.g., US, UA, EU). Required only if you plan to sell the product internationally.

Inbound Shipment & Receiving

We will receive your shipment based on the SKUs of the products you’ve added to the system. If we are unable to identify your items using the provided SKUs, we will contact you for clarification.

Once the shipment is received, you can review all the items we have received under the Inbound section in your dashboard.

For each received item, you’ll be able to see its weight and dimensions. Depending on your contract and the nature of the shipment, dimensions may be:

  • the exact measured size,
  • the size of the largest side, or
  • the size corresponding to the shelf or pallet where the item is stored.

You will also see the specific shelves and pallets where each item is placed.

As items are shipped out, you will be able to track which inventory from the inbound shipment still remains in storage.

Order Creation

When you're ready to ship products from our warehouse, you need to create an Outbound Order.

To do this, go to the Outbound section and choose one of the following options:

  • Create New Order – to create a standard order manually
  • Create eBay Order – to copy the shipping address directly from an eBay order
  • Create International Order – for shipments outside of the USA

Required Information:

  • Order Number – your internal reference for the order
  • Note – an optional comment that will be visible to the warehouse team
  • Shipping Type – choose one of the following:
    • Standard – low-cost shipping with slower delivery times
    • Priority – faster delivery at a higher cost
    • Only Labeling – if you’ve already uploaded or provided a shipping label
  • Recipient’s Full Address – including name, street, city, postal code, state, and country

Once this information is entered, you must add the order items (SKUs and quantities) and finalize the order.

For automation, we also provide an API that allows you to integrate your online store with our system and automatically create orders programmatically.

Order Picking, Packing, and Shipping

We pick the items in your order based on the information you provide.

After picking, our team carefully packs your items to ensure optimal shipping and selects the most efficient and cost-effective shipping option.

If you require a specific carrier, please indicate it in the Note field when creating the order.

Orders are typically shipped the same or the next business day, depending on when the order is created and the carrier's pickup schedule.

Once shipped, we provide tracking numbers from the selected carrier so you can monitor the delivery progress of your shipment.